My Account
How can I register if online registration fails?
Contact us, and we will create an account for you
Why can't I log in to my account?
These are the most common reasons:
Your username may be incorrect. Try using your email address instead of your username.
Your password may be incorrect.
How can I get a new password?
You can request a new password on this page. Add a link redirecting to the "Forgot Password" page.
How can I view your prices?
After creating an account and logging in, you will be able to see our pricing and place orders online. Registration is free and non-binding.
Are the prices shown on the site wholesale prices?
Yes, they are. After creating an account and logging in, you will see our pricing. The prices listed on the site are our wholesale prices.
Can everyone access your wholesale prices?
Our minimum order requirement and the need to order multiple sizes may discourage many from placing an order. Additionally, we always review every incoming order, and if we suspect that purchases are intended for personal use only, we request additional information from the buyer. Orders for personal use or from buyers who cannot provide the required information will be canceled. So, you don't need to worry about your customers ordering directly from us.
You also don't need to worry about your customers finding wholesale prices. People understand why there is a difference between wholesale and retail prices. With a quick search on Google, anyone can learn about common profit margins, so they don't even need to know the wholesale price to get an idea about your gross margins.
About the Products
Are the products manufactured in Turkey?
Yes, they are manufactured in Turkey.
How does sizing work in Turkey?
You can find our size guide on this page: LINK
How are products packaged?
Products are generally not individually packaged. They will be shipped in bulk packaging.
Product Availability
When does the new season start?
-Summer- Begins in January
-Winter- Starts from mid-July
-Fall- Kicks off in June
-Spring- Begins in November
Why are the products I ordered not available?
We sell from our suppliers' stocks. We work closely with our suppliers to ensure the availability is accurately indicated for the products featured on our website. However, considering the multitude of brands, numerous products, and only fast-selling items, it is possible that a portion of your order may be out of stock. Normally, it takes about 7 days for us to check the availability of your order.
We will reduce your order if it's partially unavailable. In this case, we will inform you via email as soon as possible. Additionally, we will update the availability of these products to 'out of stock' on the store page.
Can you check the availability of the products before payment?
Unfortunately, we cannot perform availability checks beforehand. We can only verify availability once we start processing a paid order. Confirming the availability of your order takes approximately 7 days.
We do not conduct stock checks, and we are unable to perform them ourselves. Brands maintain their stocks, and having them do stock checks for you usually poses a significant challenge. Most brands do not have real-time inventory management systems. So when we receive an order, they physically pull these items from their warehouses. They send us what's in stock, and what they don't send is usually either sold or on order.
Normally, they do not want to invest effort into checking the availability of a single product because, in their view, this effort does not guarantee a sale, and the information may not be very useful as availability can change by the time your payment is processed.
When will out-of-stock items be restocked?
Sold-out items are usually not restocked.
When we are certain that a product is out of stock, we mark it as 'out of stock' on our website. You cannot add 'out of stock' items to your shopping cart.
If an item in your shopping cart goes out of stock before payment, you will see an error message on the shopping cart page asking you to remove the item from your cart. You cannot proceed with the order with the "out of stock" item in your cart.
After placing your order, it might be discovered that a product is out of stock. In this case, we will inform you via email as soon as possible. You can then replace the unavailable items with other products or receive a refund for the remaining balance.
Order Status
When will you ship my order?
This general question is detailedly answered here. /Link provided
Changing Your Order
Can I cancel this item?
You are allowed to cancel items with these order statuses:
(Not yet) Processed
Pending
Unknown
You do not have permission to cancel items with these order statuses*:
Processing
Ready
Sold-out items do not need to be canceled. You have the right to automatic refund when an item is sold.
Cancelled items will be refunded after completing the order. If you don't want a refund, you can change the cancelled items at any time.
* Cancelling these items would cause issues for us, and therefore, they cannot be cancelled. We do not carry stock because brands hold the inventory, and they do not accept returns unless there is an issue with the product. Therefore, when you cancel a product that is ready or on its way to our office (status: 'Processing'), we get stuck with them. We might be lucky to sell them to other customers, but matching incoming orders with the products in your order is complex since our business is not set up that way. Every new order requires time-consuming manual checks, and there is no guarantee we can sell them to others. If they cannot be sold, we lose money.
How can I change sold or cancelled items?
If you only have a few replacements, you can send us an email.
However, if you have a large number of replacements, you can place a small additional order on our website:
Add the replacement items to your cart.
Complete the payment.
Proceed with payment. At this point, you will not be asked for any payment. We will then determine the full balance on all your orders and how much the additional shipping fee will be (if any*).
Please note that it usually takes about 7 days for us to process your replacement order.
* When you add significantly more items (total more than you initially ordered), we may charge a little extra for shipping. Any additional fee can be paid via bank transfer, PayPal, or card.
Can I add more to my order?
Yes. It's always possible to add more to your order. However, please note that it usually takes about 7 days for us to process your additional order. And the shipping cost will increase due to a larger shipment.
If you have a few items you'd like to add, you can send us an email.
But if you want to add many items to your order, you can place a small additional order on our website:
Add the additional items to your cart.
Complete the payment.
Proceed with payment. At this point, you will not be asked for any payment. We will then determine the full balance on all your orders and how much the additional shipping fee will be (if any*).
Please note that it usually takes about 7 days for us to process your additional order.
* When you add many items to your order, we will charge an extra fee for shipping. The additional fee can be paid via bank transfer, PayPal, or card.
Return Policy
Can I return unsold or unwanted items?
No, we do not accept returns.
Do you accept returns for faulty items?
Yes. However, don't worry: we rarely receive complaints about the quality.
We check the products twice: once when they arrive at our office and again when we package your shipment. Therefore, it is rare for us to miss any defects or send you the wrong product (wrong design/color/size/etc.).
But if you receive a faulty product or if we send you the wrong product, we will issue a full refund for that item. Make sure to report the issue via email within 7 days before selling the product to your customers. You'll need to provide detailed photos for us to confirm the issue.
We may occasionally ask you to ship back items with issues because international shipping costs are typically very high in such cases.
Shipping and Customs
How long is the shipping time?
The shipping time is approximately 3-4 days with UPS, 7-10 days with EMS, and 1-3 weeks with registered airmail. The exact shipping time depends on the destination and customs procedures.
Here is more information: LINK
Please note that we usually need about 7 days processing time to send out your order. Delays can occur when a product is on backorder.
How much is the shipping fee for my country?
The shipping cost depends on these factors:
- the weight and volume of your order
- the destination country
- the shipping method
The shipping fee will be calculated once you enter your country on the shopping cart or checkout page. You will see the cost difference for 3 different shipping options (if available). The shipping cost will be updated when you add more items to your cart.
Can I pick up the products from your office?
Yes, you can pick up the products from our office.
Can I use my own courier or shipping company?
Yes, it's absolutely possible if you make your own shipping arrangements.
Why is the shipment delayed?
Shipments do not often get delayed. Any delay usually occurs during customs clearance and is beyond our control.
You can track the progress of your shipment online with the Tracking and Trace code we email you. If you have any questions or concerns about your shipment, please contact the carrier directly.
Special Requests
Can I order samples before placing my order?
Yes, but you will have to pay for the samples.
Ordering samples is a really good idea to see the quality and get familiar with sizing. So, we've made ordering samples very easy.
Do you offer dropshipping?
No, we do not currently offer such a service.
Is it allowed to pre-order products on your site?
Pre-ordering is not prohibited, but we do not recommend it as the availability of the product cannot be guaranteed. We are concerned that your customers may be disappointed when pre-ordered items need to be canceled due to delays or unavailability.
Can I visit your showroom?
Yes, you can visit our showroom to get a more detailed idea about our products.
Can you make more of this product?
Yes, it's possible for many of our brands. It depends on production capacities/ schedules and fabric availability.
Keep in mind that this would only be possible with larger order quantities. The minimum order quantity varies for the production of different products and depends on the type and brand of the product.
Please note that no special changes can be made to the design or sizing.
Can you help me find this brand?
Yes, we can! Our sourcing service is free and comes with no obligations.
Send us an email and tell us which Turkish brands you like. We'll inform you about their pricing, minimum orders, etc. You can place your order in a simple Excel form provided by us. Our terms and conditions apply in this order.
Keep in mind:
- Most brands may not have a website. We can help you find photos of their latest collections.
-The brand you're interested in may have special order requirements. We can find out what those requirements are for you.
MORE QUESTIONS?
Didn't we answer your question?
Contact us (LINK) when you still have questions after reviewing this page.