Order Process

In Short

Each step will be discussed in more detail below this section.

Step

01

Register

We only sell to retailers (resellers), not to individuals. Registration on our website is required to see the wholesale prices.

Step

02

Shopping

We only sell in bulk. The minimum order requirement is 5000 TL.

Step

03

Payment

You may choose one of these payment methods: Bank Transfer, Credit card, International Money Transfer and Your Shipping Provider Payment . We accept payment in Turkish Lira. Every order needs to be paid upfront.

Step

04

Processing

We need about 1-2 working days to process your order. Availability is %99.9 guaranteed by integrated stock tracking system.

Step

05

Shipping

We ship worldwide! You can choose international shipping option (Fedex) or arrange your own shipping.

Step

06

Customs

The transporter will bill you for any duty, VAT and related cost that apply to your order.

Step

07

Return

We don't accept returns of unwanted products. But we will compensate you for defective or wrong products.

First name

Last name

Company name

Web Site or Instagram Shop

Tax No.

Phone

Password

I have read the GDPR and hereby give explicit consent for the processing of my personal data within this framework.

I read and agree Membership Contract.

I agree to receive commercial electronic messages containing advertisements and promotions via e-mail.

Step

02

SHOPPING

Minimum Order

You must order at least a total of 5000 TL (without shipping) of one brand or a combination of brands. Our website will warn you when your order does not meet this requirement. You will not be able to complete your order at the checkout page unless your order meets this requirement.

Step

03

PAYMENT

You will need to pay 100% in advance. We will only start processing your order as soon as you complete the payment. The faster you pay, the earlier we can ship

CURRENCY

The following currency will be used on the shop page :

US Dollar
GBP
Euro
TL

Payments can only be made in Turkish Lira (TL).

VALUE ADDED TAX

Our prices include VAT.

You will not encounter any additional VAT charges on the payment page, but any expenses that may arise during shipping will be the responsibility of the buyer.

PAYMENT METHODS

We offer you 3 payment methods:

Credit Card

We accept all major credit cards.

This is totally safe: the payment will be securely processed on the website and your financial details are never shared with us.

Additionally, your credit card company might charge you for currency conversion (if needed). Those charges are also at your expense.

Your Shipping Provider Payment

We accept payment buy your Cargo/shipping company.

We require that all Cargo Payments to us be made with the OUR instruction. The OUR instruction means you pay for all transfer charges and this guarantees that we will receive your payment in full.

In order to learn cargo payment process please contact your contracted cargo/shipping company.

Bank Transfer

We accept Euro, Dolar, GBP to our Turkish bank account.

We require that all international transfers to us be made with the OUR instruction. The OUR instruction means you pay for all transfer charges and this guarantees that we will receive your payment in full.

Additionally, your bank might charge you for currency conversion (if needed). Those charges are also at your expense.

Step

04

PROCESSING

AVAILABILITY

We guarantee that orders can be fulfilled with 99.9% accuracy thanks to our integration software that enables real-time communication between our physical store inventory and website.

Please note that order preparation may take 1-2 business days. You can track the status of your order from your account page, and we will also keep you informed via email and WhatsApp messages.

In the event of any unforeseen circumstances causing a delay in fulfilling your order, we will contact you via email, WhatsApp, or phone call to initiate the process of exchanging with an available product or issuing a refund.

Step

05

SHIPPING

We ship worldwide! Below we compare the different shipping methods and shipping cost.

SHIPPING METHODS

We offer you 2 different shipping methods :

Your Shipping Provider

If there is any courier company in Turkey that we have an agreement with, you should contact us after completing the order and share the information of this courier company with us. If you have not ordered before Turkey and if you want to work with local Cargo companies, we will offer you the most suitable options. All shipping and shipping costs are entirely yours.

International Cargo Company (FEDEX)

The fees are automatically pulled and calculated from the FedEx integration on the payment page.

SHIPPING TIME

Delivery time is depending on the shipping company and the type of shipment (air / land / sea). For more information, you can contact your cargo company before ordering.

SHIPPING COST

The shipping cost depends on these factors:

weight and volume of your order
the destination country
the shipping method

Even if you see "free" label on shipping options due to system's default, it is not as you may appreciate. The shipping cost will be calculated by our Customer Service department following your purchase and you'll be notified immediately. Right after you placed your order, you will be able to pay your shipping fee in next step.

If you choose your own cargo company, you should contact your company for pricing. In order for the company to quote prices, information such as weight and parcel dimensions will be sent to you

Step

06

CUSTOMS

The transporter will handle the customs process for you. And we will make sure that the transporter has all the required documents for this.

EU-buyers are required to have an EORI number. Obtaining one is usually free, fast and easy. You can enter your EORI number at the checkout. Especially UPS shipments to EU countries risk delays at customs when the EORI number is missing.

We also recommend sharing your VAT number with us, if available.

TAXES

Two type of taxes might be charged to you by customs :

Duty (import tax). The tax rate depends on the type of product and country specific regulation. It is usually between 12% and 20%.
Value Added Tax (VAT) or sales tax. The VAT tax rate is usually the basic VAT % that is common in your country.

The transporter will bill you for any taxes and related cost that apply to your order on behalf of the customs authorities.

In rare cases it may occur that the wrong taxes are applied to your shipment. This is beyond our control and can sadly not be resolved by us directly. We cannot be held responsible for errors made by others and will not be able compensate you for the taxes. Luckily it will be relatively easy for you to request a refund from the transporter or the customs authority and we can help you with that.

Step

07

RETURNS

We don't accept returns of unwanted products. So please be sure about your order before placing it.

But if you receive a defective product or we sent you the wrong product then we will issue a full refund for that product. Just be sure to report the issue by e-mail within 7 days and before selling the products to your customers. You will need to provide us with detailed photos so that we can confirm the issue.

Don’t worry: we don’t get complaints about the quality that often. We check the products twice: once when they arrive at our office and once again when we pack your order for shipment. So it rarely happens that we miss obvious defects or ship you the wrong product (wrong design/color/size/etc.).

We will rarely ask you to return the items that have issues because the international shipping cost in those cases is usually too high.

QUESTIONS?

Check our Frequently Asked Questions first!

Read our FAQs