Didn't we answer your questions?
If you still have questions after reviewing this page, please contact us through the Contact section.
ACCOUNT
1- How do I create an account?
You can register by filling in the required information from the "Sign In>Create Account" section located in the top right corner of the page.
2- What should I pay attention to when opening an account?
The requested information on the registration page must be filled out completely and accurately. This is crucial for your registrations and orders.
3- Can I place an order without opening an account?
You cannot place an order without opening an account. Registering is mandatory to place an order and to view product prices.
4- How can I save my shipping address?
After clicking the payment button, you can define the delivery address using the 'New Address' form on the page that opens.
5- I forgot my password, how can I log in to my account?
If you have forgotten your password, you can reset your password and log in to your account. The steps you will follow for these; Click Login from the 'Account' page. When you enter your membership e-mail address and click Send, a link will be sent to your e-mail address. You can create a new password by clicking on the link. If you did not receive the link, check your spam folder.
ORDER
1- How can I place an order?
Just follow the steps below to place an order: You can add the products you want to buy from the product pages to your cart by clicking the 'Add to Cart' button. After adding the product you want to buy to your cart by clicking the 'Add to Cart' button, select the 'Cart' field at the top right of the page. You can then complete your order by clicking the 'Checkout' button. If you are an existing customer, you can log in by entering your registered e-mail address and password before starting your order. From the checkout screen, you can select one of your registered addresses or add new address information. Then you must select the shipping provider. Then "I have read and accept the Prior Information Terms and Conditions and the Distance Sales Agreement." After selecting the option, you can complete your order by clicking the "Complete Order" button. After completing your payment, "Your order has been received" will appear on the screen. After the order is completed we will send an email confirmation to your registered email address, this may take a few hours. Don't forget to check your junk and spam folder!
2- Which payment methods can I use?
You can make the payment using a bank/credit card. Additionally, you can make payments via Bank Transfer, and you can use all the options available in the International Money Transfer section on the payment page.
3- When will my order arrive?
Orders are dispatched for delivery within 1-3 days. However, there may be delays in your orders due to the location of the order, customs issues, and high volumes. In such cases, you can contact the shipping company with your tracking number for assistance.
4- Which countries do you deliver orders to?
We deliver orders to most countries worldwide. For more information
about shipping to your country, please contact our customer service team.
5- Do you have any minimum order amount to be a wholesale buyer on your platform?
Yes, we have a minimum price requirement of 3000 TL to become a wholesale buyer on our platform. For more information about our wholesale sales requirements and how to become a wholesale buyer on our platform, please contact our customer service team.
6- How does your customer service and support work?
We take pride in offering the highest quality customer service and support to our customers. Our team is ready to assist you with any questions or concerns you may have and strives to provide the best possible solutions to any issues that may arise.
7- Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. To stay updated on our latest discounts and promotions, please subscribe to our newsletter or follow us on social media.
8- Can I request a sample before placing a bulk order?
Yes, we offer sample orders for our products. For more information about our sample orders, please contact our customer service team.
9- How does your quality control process work?
We have a strict quality control process that ensures all our products meet our high standards before they are shipped to our customers. Our quality control team inspects each product for defects, damage, and inconsistencies to ensure they are of the highest quality.
10- Do you have a catalog or product list?
Yes, we have our catalog and product list available on our website. Additionally, you can request a copy of our catalog or product list from our customer service team.
11- Do you offer custom labeling services?
Yes, we offer customization and custom labeling services for our products. For more information about our personalization and
custom labeling services, please contact our customer service team.
12- Why are the products I ordered not available?
The products displayed on our website are integrated with our physical store by 99%. Stocks can rapidly deplete during busy ordering periods. Therefore, the items you ordered may not be available.
13- When will out-of-stock products be restocked?
Items that are sold are usually not restocked. When we are sure that an item has sold out, we mark it as 'out of stock' on our website. You cannot add 'out of stock' items to your shopping cart. If a product in your shopping cart becomes unavailable before you make a payment, you will see an error message on the shopping cart page asking you to remove the product from your cart. You cannot complete your order with an 'out of stock' item in your cart. It may also happen that a product becomes unavailable after you have placed your order. In this case, we will inform you via email as soon as possible. You can then replace the unavailable products with other items. We will refund you for the remaining balance.
PAYMENT
1- How much will I pay for the order?
After you place your order, our customer representatives will contact you as soon as possible.
Do not forget to add "Your Name and Surname" to the sender section in your payments via bank transfer. When making your transfer, please write "Minipodium Grup Konfeksiyon Tekstil İth.
İhr. San. and Tic. Ltd. Şti." Please specify your order
number starting with "XX..." in the remittance description section.
Our Bank Accounts:
Bank: Ziraat Bank
IBAN: TR48 0001 0025 3684 8195 8250 01
3- Which payment methods I can use?
You can make the payment using a bank/credit card. Additionally, you can make payments via Bank Transfer, and you can use all the options available in the International Money Transfer section on the payment page.
SHIPMENT
1- How long is my delivery time?
After clicking the payment button, you can define the delivery address using the 'New Address' form on the page that opens. Orders placed on our site are prepared after payment is received.
• Your orders are delivered to you within a maximum of 3 business days.
• Your orders are shipped with our contracted courier or the courier or warehouse you chose during the order process.
• If the payment for orders that are desired to be made via bank transfer does not arrive within 3 business days, the order will be canceled.
• For other questions and issues, you can contact us through our communication numbers.
2- How can I save my shipping address?
On the page that opens after clicking the payment button, you can define a delivery address using the 'New address' form.
RETURN
1. Can I return unsold or unwanted products?
We do not accept returns for incorrect or wrongly placed orders. Therefore, please ensure that you have added the correct items to your cart before completing your order. In the event of incorrect, incomplete, or faulty product deliveries, we take full responsibility and accept returns. The fees for these orders will be fully refunded. In such cases, we will request product photos from you for verification purposes.