We do not accept returns for unwanted items. Therefore, please make sure of your order before finalizing it without clarifying the details.
However, if you receive a defective product or if we send you the wrong item, we will issue a full refund for that product. Just make sure to report the issue via email within 7 days and before selling the products to your customers. You will need to provide detailed photos for us to confirm the issue.
Don't worry, we don't receive complaints about quality very often. We check the products twice: once when they arrive at our office and once again when we pack your order for shipment. Therefore, we rarely overlook obvious defects or send you the wrong product (wrong design/color/size, etc.).
In these cases, we will rarely ask you to return the problematic products, as international shipping costs are usually very high.
Defective Items:
After receiving the product, we will either reimburse you for the expenses or send you a replacement.
Non-defective Items:
If the item is not defective but you are not satisfied, please feel free to contact us. Explain the situation, and we will allow a return for exchange as long as the product(s) is unused/unworn with all tags, labels, and original packaging. Shipping costs to return the product(s) to us and for the replacement will be entirely covered by the customer.
Missing Products/Accessories:
We check all items/accessories before shipment; this is very rare. Please contact us through our warranty process mentioned above, and we will provide a solution.
Size and Fit and Wrong Product:
Due to the extensive offer on our website, Kiskissing collaborates with several manufacturers and brands. It is possible to observe small size differences among them. Customers are responsible for reviewing the size chart and selecting the correct product.