Availability is not guaranteed!
Minipodyum doesn't carry the stock for the products. Instead we sell from our suppliers' stocks. We depend on our suppliers for the stock information, but sadly this information is quickly outdated. So it may occur that products you ordered are no longer available when we process your order. It usually takes us up to 2-3 days to confirm availability of your order.
We of course regret it when products are unavailable. But please note that the unavailability of part of your order doesn't give you the right to cancel other products that are available.
What happens when products are unavailable?
When products are unavailable they are either sold out permanently or they are on backorder and will return in a little while.
Sold out
If a product in your shopping cart goes out of stock before you checkout, you will see an error message on the cart page that asks you to remove the product from your cart. You won’t be able to complete the order with an ‘out of stock’ product in your cart.
It may also occur that a product turns out to be out of stock after you place your order. In this case we will inform you of this by e-mail, WhatsApp message or call as soon as possible You may then replace the unavailable products with other products. We will give you store credit or a refund for any balance that remains.
Backorder
You will automatically receive an e-mail when a product in your order is backordered. We will hold the shipment until the product restocks.
In most cases restocking takes 1-2 weeks. We are usually not informed of the exact restocking schedules. A note will be added to the backorder status of the product when a restocking date is known to us.
You are allowed to cancel products with the ‘backorder’ status at any time if you don’t want to wait for it to restock.
You may also request for two shipments in which case we ship the readily available products and make a second shipment with the backordered items. There will be a small additional shipping fee for sending more than 1 shipment for you.
How big is the chance that products are unavailable?
We can never give you full certain about availability before we process your order. But there are some ways to guess the risk when you are making your order on our site. In general you can expect older products to be more likely to be unavailable.
- Bestsellers: Those products are so popular that the supplier intends to keep selling it. It might happen that the product is temporarily unavailable when there is too much demand, but in that case the supplier will restock the product as soon as possible.
- Newly added products: Those products have the 'new' badge showing. They are most likely in stock. It can still happen that really new products are on backorder when demand is really high.
- Two to six weeks old products: At this point the stock is starting to run out. Suppliers will usually restock the products that are popular, but unpopular products might not restock.
- Early releases: The products that were released at the start of the season will most likely be unavailable later in the season. Stock availability is usually very uncertain if a product is more than 6 weeks old.
- Previous seasons: Products from previous seasons have the most uncertain availability. At the start of the new season the products from the previous season might still be available. But at that point the suppliers stop restock those older designs and focus on their new collections. So the products from previous seasons will quickly go out of stock and they won't restock unless they are all-year bestsellers.